Review: Hilton Diamond Upgrade and Benefits at Hilton Guam Resort & Spa
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For our last two days in Guam, I decided to stay at the Hilton Guam Resort & Spa using Hilton Honors points.
As a Hilton Honors Diamond elite, I received a complimentary upgrade from the standard Room at the Main Tower to the Premier Tower, where the Executive Lounge is. The Room is pretty dated, just like the property itself. However, they are in the process of renovating the rooms inside the Premier Tower.
Below is a review in detail about Hilton Guam Resort & Spa:
Let’s start with the renovation plans first. Hilton Guam Resort & Spa has information at the hotel, specifically at the Premier Tower, where most Hilton Honors Diamond elite members are staying, that they are renovating rooms in that tower, including the Executive Lounge. The renovation will take place from March 1 – July 31, 2023. Keep in mind this is a targeted date, so that can change.
The property really shows its age and date. An improvement would be good!
Hilton Guam Renovation Notice
Hilton Guam Resort & Spa is located on the other side of Tumon Bay, closer to Ypao Beach. While you can walk to the Tumon Bay area, it can be a walk, and Ypao Beach is a public beach within walking distance of the property.
The photo on the official Hilton Guam Resort & Spa‘s front page is the Ypao Beach State Park. In fact, Hilton Guam Resort & Spa is more of an oceanfront resort than a beachfront resort because the resort is not situated on the beach.
Hilton Guam Resort & Spa is Oceanfront, not Beachfront
Hilton Guam Resort & Spa has a few standard rooms available for bookings. Those rooms require lesser Hilton Honors points, 50,000 Hilton points per night. I chose the Ocean View Main Tower King room, and on the check-in date, I noticed that the room type had changed to Premier Executive King room for being a Hilton Honors Diamond elite member.
Looking at room types at Hilton Guam Resort & Spa, Premier Executive King is several categories that jump from the standard room type in the Main Tower. This is mainly because Hilton Honors Diamond elite members receive complimentary access to the Executive Loungeat the Premier Tower. Hence, the property likely puts all Hilton Honors elite members in the Premier Tower.
I select the location of the Premier Executive King room on my own via the Hilton app’s check-in. Unfortunately, the property was pretty busy, and only a couple of rooms were available for me to choose from. I chose the 7th Floor, room number 795, because it faces Ypao Beach.
Room Facing Ypao Beach
The Room is really dated, and both carpets and decors need updating. The bed is comfortable, but the pillows are too low for me.
Premier Tower King Room
Premier Tower King Room
The bathroom and shower door are also dated. The plumbing could be better.
The balcony offers a good side view of Ypao Beach and the park due to how the Premier Tower is built. There are 14 floors, and my Room is on the 7th Floor. The view is alright but not the greatest either.
My Room is on the 7th Floor
If you look at the Hilton Guam Resort & Spa property exterior pictures, there are two sections of the property: Main and Premier Towers. The Main Tower faces the ocean and swimming pools, while the Premier Tower has side views of the ocean, Ypao Beach, and the park.
The Main Tower also needs updating because it also shows its age.
Main Tower Facing Swimming Pool
Premier Tower Renovation
Hilton Guam Resort & Spa is undergoing renovations in the Premier Tower for March 1-July 31, 2023. Therefore, if you stay after those dates and the scheduled renovation date is correct, you may have better luck than me staying in a nice new room at the Premier Tower.
The Executive Lounge at Hilton Guam Resort & Spa is a good size lounge with plenty of seats. I especially love window seats with ocean views.
When I was there, the Executive Lounge served breakfast and evening hors d’oeuvre (appetizers) and cocktails. The breakfast is better than the evening service, but free unlimited cocktails are also nice. While food is a buffet, cocktails are served by the waiter/waitress who works inside the lounge.
Upon check-in, the front desk gave me a box of macadamia chocolate as an appreciation for being a Hilton Honors Diamond elite member.
You also get 1,000 bonus Hilton Honors points as a welcome amenity.
Macadamia Chocolate Welcome Gift
Food & Beverage Credits
While Guam is a U.S. territory, fortunately, it’s not considered a U.S. property. Therefore, Hilton Honors Diamond elite members get access to the Executive Lounge for complimentary breakfast instead of food and beverage credits. So you do not get food and beverage credits at Hilton Guam Resort & Spa because you get access to the Executive Loungefor being a Hilton Honors Diamond member.
Breakfast is complimentary for Hilton Honors Diamond elite members, and it’s served inside the Executive Lounge. The American breakfast options are good inside the executive lounge; it is all you can eat.
Hilton Guam Resort & Spa has a few dining options, from a quick grab-and-go cafe to a lounge bar and seafood restaurant. The Tree Bar has a special promotion of $6 for two ribs and a Heineken draft beer every day and any time of the day. The happy hour is from 5-7pm and offers a 50% discount for beers, wines, and well-drinks.
While Hilton Guam Resort & Spa is a resort property, there’s no resort fee to worry about.
Self-parking at Hilton Guam Resort & Spa is complimentary to all guests. Hilton Honors Diamond members have special parking spots, too, though I needed help finding them. Valet parking is also available for $5 per night.
Service animals only.
The internet at Hilton Guam Resort & Spa is good but slow, especially if you step out of the buildings. To connect to Wi-Fi, you connect to Hilton Honors Wi-Fi.
Hilton Guam Resort & Spa offers complimentary two bottled water inside the Room. However, you must pay $3 per bottle for additional bottles. That’s a little stingy, right?
The regular check-in time is 3pm. I attempted to check in early, but the Room was not ready because the resort was busy.
I did not ask for a late check-out because I had to leave Guam early. The regular check-out time is noon 12pm.
There’s a spa at Hilton Guam Resort & Spa, but we did not use it.
The fitness center at Hilton Guam Resort & Spa is large and located on the ground floor below the lobby level.
Yes, inside the closet.
Robes & Slippers
Yes, inside the closet.
Hilton Guam Resort & Spa has four (4) pools, and they are all family-friendly.
The lower pool is the biggest, and then there’s a kid pool and a water slide. On the top, there’s an infinity pool overlooking the sea.
Kid Pool Water Slide
Resort’s Main Pool
All the pool areas can be too crowded, and hard to rest and relax. The infinity pool is nice, but seats are limited and can be crowded and loud because they allow children to use it too. So we opted for just renting the beach chair and beach umbrella instead. See below.
Beach and Amenities
Hilton Guam Resort & Spa is not a beachfront property; it’s more of an oceanfront property because the resort does not have a beach. However, there’s a little beach section if it’s low tide. Otherwise, you’ll have to walk to the nearby Ypao Beach to enjoy beach activities.
Beach Section at Hilton Guam Resort & Spa If Low Tide
Hilton Guam Resort & Spa does not offer free lounge chairs, umbrellas, or cabanas to guests. There’s a Guam Adventure water activity place separate from the resort. However, you can rent chairs, cabanas, and umbrellas and have the rental costs charged to the Room. They also have water sports such as kayaks and paddle boards for rent.
Cabanas at Hilton Guam Resort & Spa
There are only 3 cabanas, and the going rate is $45 for half a day (4 hours) or $75 for the whole day. If you are okay with the regular 2 lounge chairs and an umbrella, it costs only $30 for the whole day. But here’s an interesting thing, whenever you rent cabanas or lounge chairs, the rent fee is a “credit” that you can use to rent the water activity pieces of equipment. For example, we rented 2 lounge chairs and an umbrella, and we got two pairs of snorkeling gear because they cost $30 to rent.
I did snorkeling there and highly recommend it. It’s shallow and has beautiful corals and fish. I also like that Hilton Guam Resort & Spa built stairs so you can go down to the ocean.