I am a huge fan of Live Chat when it comes to contacting customer service for matters that are not needed to be taken care of right away. 

In this post, I am including all Live Chat links that are available for each hotel chain. Feel free to bookmark this page for your own reference. It's worth mentioning also that these well-known hotel chains do have effective and responsive Twitter teams as well if you do not want to talk on the phone. 

This is a work in progress. I'll try to add more hotels and update the Live Chat links when they become available. 

Hotels Live Chat
Ritz-Carlton Kapalua Resort in Maui
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    Hilton Live Chat

    • Live Chat:
      • Go to Hilton's support website.
      • On the right-hand corner, you should see Chat Now! or Have Questions? Chat With Us!
      • Click on it and you will be greeted with Hilton's virtual assistant. 
      • Simply type "live chat" and send to bring up a live person to chat with you. 
    • Hilton Customer Care: 1-800-445-8667
    • Hilton Diamond Desk Phone Number: 1-877-444-9847
    • Hilton Twitter

    Hyatt Live Chat


    IHG Live Chat

    • Live Chat: 
      • Go to IHG's official website.
      • On the top left-hand side, click Need Help?
      • A popup should appear. Click on Send A Message and you type "live chat" and send.
      • You click to choose which topic from the list: Reservations or IHG Rewards Club
      • Follow the prompt. Click here to speak to a live agent. 
      • Fill out the chat form and click Start.
    • IHG Customer Care: 1-877-424-2449
    • IHG Twitter

    Marriott Live Chat

    • Live Chat:
      • Go to Marriott's official help page
      • On the right-hand corner, there should be a Question Mark (?) dark icon. 
      • Click on that icon and follow the screen to live chat with a Marriott agent. 
    • Text Messaging:
      • You can text with a Marriott agent by sending a text message to 1-844-957-4543
    • Marriott Customer Service: 1-800-535-4028
    • Marriott Twitter