Hotel's Customer Service Online Live Chat & Contacts


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Hotel's Customer Service Online Live Chat & Contacts

I am a huge fan of Live Chat when it comes to contacting customer service for matters that are not needed to be taken care of right away. In this post, I am including all Live Chat links that are available for each hotel chain. Feel free to bookmark this page for your own reference. It's worth mentioning also that these well known hotel chains do have effective and responsive Twitter team as well if you do not want to talk on the phone. 

This is a work in progress. I'll try to add more hotels and update the live chat links when they become available. 

Hotels Live Chat
Ritz-Carlton Kapalua Resort in Maui
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    Hilton Live Chat

    • Live Chat:
      • Go to Hilton's support website
      • On the right hand corner, you should see Have Questions? Chat With Us!
      • Click on it and you will be greeted with Hilton's virtual assistant. 
      • Simply type "live chat" and send to bring up a live person to chat with you. 
    • Hilton Customer Care: 1-800-445-8667
    • Hilton Diamond Desk Phone Number: 1-877-444-9847
    • Hilton Twitter

    Hyatt Live Chat

    Hyatt does not have live chat feature at this time. But their social media team seems to be pretty responsive and effective. 

    IHG Live Chat

    • Live Chat: 
      • Go to IHG main website
      • On the top, click Need Help?
      • A popup should appear and you type "live chat" and send.
      • You click to choose which topic from the list: Reservations or IHG Rewards Club
      • Follow the prompt. Click here to speak to a live agent. 
      • Fill out the chat form and click Start.
    • IHG Customer Care: 1-877-424-2449
    • IHG Twitter

    Marriott Live Chat

    Marriott currently pauses Live Chat due to COVID-19. When available, Live Chat pops up when I am lingering around the rate's page. However, their social media team is pretty responsive as well.

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    Posted by: PL

    Hello there! People call me PL and I am a points blogger. Obsessed with using points and miles to elevate travel experiences to explore the world. Enjoy finer things in life and good food. I have a day job, this points blog is mainly my hobby and my contribution back to the points community. If you enjoy reading this post, please help me share it! If you enjoy what you read here, please make sure you subscribe or follow this blog on social media so that you will be notified when there's a new blog's post. I thank you for reading this blog. Your support means a lot to me and it is what makes this blog's work worthwhile. If I can be of any help, you can contact me: thepointslife at gmail dot com

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