Resolved: Unable to Register for Marriott Global Promotion

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Marriott continues to have promotion registration issues. If you cannot register for the Marriott Quarterly Global Promotion 2025, itโ€™s not because the promotion is exclusive or targeted. In fact, my account was in this situation, and hereโ€™s a tip on how I successfully registered for the Marriott global promotion.

Marriott Global Promotion Registration Issue

Each year, Marriott has aย Quarterly Global Promotionย that is available worldwide, meaning the promotion is available to all Marriott Bonvoy account members. In addition, the promotion always requires that Marriott Bonvoy members register or enroll in the offer before any eligible stays. However, despite the fact that Marriottโ€™s global promotion is not targeted or exclusive, some Marriott Bonvoy users are unable to register due to the Marriott system continues to have promotion registration issues with the following generic error message:

Sorry, this promotion is not available.

This could be because:

  • You are not eligible for it.
  • It has expired.
  • You are trying to access a miles promotion and are a points-earner, or vice versa. If this is the case, you can easily change your earning preferences.

My Marriott Bonvoy account was one of the victims of this exact issue, but I was able to resolve it by contacting the Marriott associate without calling. Hereโ€™s how simple it was.

You Cannot Register for the Marriott Quarterly Global Promotion

First of all, itโ€™s important to know that you can register for the Marriott Quarterly Global Promotion within the Promotion Central in your Marriott Bonvoy account online or through the Marriott Bonvoy app.

While the Marriott system is updating each Marriott Bonvoyโ€™s account profile to have the promotion available in the Promotion Central, unfortunately, the process is not fast enough for everyone. In that case, you have two options:

  • Wait it out if you do not have an upcoming eligible stay during the promotion period.
  • Contact the Marriott associate to enroll in the promotion for you.

I had an upcoming paid stay that qualifies for the promotion, so I contacted Marriott to enroll my Marriott Bonvoy account in the promotion this quarter. Instead of calling, I used the text message feature to chat with the agent.

  • I sent a text message to Marriott at 1-844-957-4543 saying I cannot register for the latest global promotion.
  • When the Marriott associate was online, she verified my Marriott account information and then proceeded to enroll me in the global promotion. See the conversations below.

Please note that the promotion does not immediately appear in Promotion Central after enrollment. In my case, it took around three hours for the promotion to show up in my Marriott Bonvoy account. Furthermore, you may contact Marriott via other means if you prefer.

Phly Wright
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