Master List of Hotel Best Rate Guarantee (BRG) [2021]

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When you book a hotel’s room on a paid stay, several hotel programs out there offer the Best Rate Guarantee (a.k.a BRG) that you can submit a claim form. If your claim is approved, the hotel’s program will match the lower rate and some hotel’s programs even throw in additional discounts, gift cards, or bonus points that will really sweeten the deal. 

Accor, Choice, Best Western, Hilton, Hyatt, IHG, Marriott, Radisson, and Wyndham all offer BRG when you book directly through them and find a lower rate somewhere else. It is really important to understand each program’s terms and conditions in order to successfully submit a BRG claim. 

Mauna Kea Beach Hotel, Autograph Collection

Accor

Accor Best Price Guarantee Terms Excerpt:

Best Western

How to Submit Low Rate Guarantee with Best Western

Choice

Choice Hotels Low Price Guarantee Terms Excerpt:

How to Submit Low Price Guarantee with Choice Hotels

Hilton offers Price Match Guarantee if you find a lower qualified price on another booking site. 

If Hilton approves your claim:

• Hilton will match the lower price and give you an additional 25% off that stay. 

How to Submit Price Match Guarantee with Hilton

• You may submit the Price Match Guarantee through Hilton’s online claim form here up to 24 hours after your reservation is made. 
• Only one claim may be submitted for each reservation.
• You will receive an e-mail confirmation or phone call within 24 hours after Hilton’s receipt of your claim.
• If you are claiming a lower price found on another site through a mobile site or mobile app, you must include screenshots of the app and reservation details.

• You may contact any of Hilton’s contact center agents to submit the claim over the phone either before you have made a reservation or up to 24 hours after your reservation is made.
• The name on the claim form must match the name on the reservation for each room.
• Only one claim may be submitted for each reservation.
• If you are calling from the U.S., Canada, Puerto Rico, or the U.S. Virgin Islands, call 1-800-445- 8667. Otherwise, contact the local reservations office for your region.
• If you are claiming Price Match using this option, a reservation confirmation number with Hilton is not required and the claim can be made the day before arrival or the day of arrival.

Hyatt offers the Best Rate Guarantee to allow you to book with confidence through Hyatt. If you find a better rate, you can submit the Best Rate Guarantee claim and if your claim is approved:

• Hyatt will match the lower rate and give you two (2) more choices:
• Hyatt can take an additional 20% off the matched rate or,
• Hyatt can give you 5,000 World of Hyatt bonus points after you complete the stay. 

Hyatt Best Rate Guarantee Terms Excerpt:

• Book a stay at a Participating Hotel through a Hyatt website;   
• Within 24 hours of your booking, on the Internet find a publicly available and immediately bookable room-only rate available on the Internet for the same stay (e.g., same hotel, the same type of room, the same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policies, and same booking conditions) that is lower in price than the room rate you booked on the Hyatt website (“Competing Rate”); and
• In the event that the Competing Rate is in a different currency than the Hyatt.com rate, Hyatt shall convert the Competing Rate and the Hyatt.com rate into a common currency chosen by Hyatt in Hyatt’s sole discretion.  If, after conversion to the same currency, a Competing Rate is less than three percent (3%) lower than the Hyatt.com rate, then such Competing Rate shall not qualify for the Best Rate Guarantee.  Such deviations are often the result of fluctuations in currency exchange rates and other factors beyond Hyatt’s control.
• If you have booked a prepaid stay on Hyatt.com and submit a valid Claim, then Hyatt will refund you the original rate and charge you the new rate.
• Any reservations made with consecutive night stays at the same location shall be considered one stay/reservation for purposes of the Best Rate Guarantee and therefore, shall only receive one (1) Reward if verified and eligible.
• Each Claim may only cover one (1) room, and a guest may submit up to three (3) Claims per night. For a valid Claim, only one (1) Reward will be issued per stay regardless of the length of the stay
• Direct Link to Complete Hyatt Best Rate Guarantee Terms

• Submit Hyatt’s Best Rate Guarantee claim form online here.

IHG Hotels & Resorts offer the Best Price Guarantee (BPG), except for hotels in Mainland China, Macau, Hong Kong, and Taiwan. 

If you find a lower rate somewhere else, you can submit a claim and if your claim is approved:

• IHG will match the lower rate and,
• IHG will give you 5X the IHG Rewards Club Points, up to 40,000 points maximum. 

• IHG only accepts Best Price Guarantee claim through its online claim form here.
• There’s no need to submit any screenshot evidence to support your claim. 

Marriott offers a Best Rate Guarantee that you can submit a claim form if you find a lower rate on a competitor’s website or mobile site/app. 

If your claim is approved, Marriott will:

• Match the lower rate and give you two (2) additional options to choose from:
• Additional 25% discount on the matched rate or, 
• 5,000 Marriott Bonvoy bonus points after you complete your stay. 

• Certain rates do not apply to this guarantee. For example, a Comparison Rate does not qualify if it is not publicly available, such as negotiated corporate rates, senior or group rates, or rates available through paid memberships (AAA, etc), rates negotiated for extended stays, rates that have different rules such as cancellation or refund policies, or rates that include differing guaranteed custom room options. 
• Editor’s Note: Through my personal experience, Marriott is not too picky when it comes to the cancellation policy that’s 1 or 2 days different than what’s on the reservation booked directly through MARRIOTT.
• Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire), on sites that require a login or specific credit card to view or book, or on sites that don’t provide an immediate confirmation (e.g., an “on request” rate) are not accepted. Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan Travel, Ctrip/Trip.com, Ctrip/Trip.com affiliate sites, or Fliggy are not eligible. Any rates on WeChat are not eligible.
• You must find a qualifying Comparison Rate and submit a completed claim form within 24 hours of booking the reservation through the Marriott reservation channel, and at least 24 hours before the standard check-in time at the applicable Marriott hotel. 
• Marriott Bonvoy Points are only awarded to Marriott Bonvoy Members. If chosen, Points applicable to the claim will be awarded 7-10 business days after guest checkout on the approved reservation.
• All approved claim rewards (either points or discounts) will only be available for up to three guest rooms.
• Direct Link to Complete Marriott Best Price Guarantee Terms

I love Marriott’s Best Rate Guarantee claim form in a way that it has an option for you to pick whether the claim rate is found on the competitor’s website or the competitor’s mobile app. 

Before you get all excited to fill out the form, please be advised that if you want the 5,000 Marriott Bonvoy bonus points upon the approval of your Marriott’s BRG claim, you must sign in to your Marriott’s account prior to filling out the form. Otherwise, that option at the end of the form is disabled. If you sign in to your Marriott account after filling out everything, all the information that you completed on the form will be cleared and you will be required to fill out the form all over again. This is just an FYI. 

Therefore, use the SIGN IN button on the claim form and sign in to your Marriott account first before filling out the form. Your Marriott account’s information will be automatically filled in the form and the 5,000 bonus points option at the end of the form will be enabled for you to select.  

• Submit Marriott’s Best Rate Guarantee claim form online here.

Radisson does offer the Best Online Rates Guarantee (BORG). While the Radisson program has spitted into two programs: Radisson Hotels Americas and Radisson Hotels Non-Americas, each program offers the Best Online Rate Guarantee and has the same terms and conditions. 

If your claim is approved:

• Radisson will match the lowest rate and give you an additional 25% discount on your stay. 

The following terms and conditions apply to both Radisson Hotels Americas and Radisson Hotels Non-Americas:

• The Comparison Rate must be found on a website available to be booked by the general public other than Radissonhotels.com within 24 hours of booking your hotel room on Radissonhotels.com and at least 48 hours prior to midnight hotel local time of your arrival date. 
• The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e. room size and amenities), the same number of guests, same currency as the Radissonhotels.com confirmation email, and the same advance payment and refund policies and restrictions including same cancellation policy must apply. 
• The Comparison Rate must still be available at the time Customer Care validates the claim.
• For prepaid bookings, the difference will be refunded on the applicable credit card by the hotel. You may only submit one claim for each stay.
• Direct Link to Complete Radisson Hotels Americas Best Online Rate Guarantee Terms
• Direct Link to Complete Radisson Hotels (Non-Americas) Best Online Rate Guarantee Terms

UPDATE: FYI I was having an issue that I could not submit the Radisson BRG form online using Chrome browser. After a few attempts, I finally got the form to submit but I had no idea how it happened. One thing that I did was to fill out each field including the optional field on the form and re-submit. 

Radisson has spitted into two programs, so make sure you are using the right claim form based on the site that you book your reservation:

If your reservation is booked through Radissonhotels.com:

• Within 24 hours of making your reservation on Radissonhotels.com
• Scroll down to the bottom and click on Contact under HELP.
• Select “Online” under the Contact method drop-down list. 
• Select “Best Online Rates Guarantee (BORG) claim” from the Topic drop-down list. 

Just like other hotel programs, Wyndham also offers the Best Rate Guarantee (BRG). 

If your claim is approved by Wyndham:

• Wyndham will match the lower rate and give you 3,000 Wyndham Rewards bonus points after you complete your stay.

Wyndham Best Rate Guarantee Terms Excerpt:

• The lower rate must be at least $1.00 lower (not including any taxes or fees)
• Must complete and submit the online claim form no later than (a) 24 hours after booking your room via one (1) of the methods described above, and (b) 48 hours prior to the hotel’s check-in time
• Publicly viewable and bookable when your claim is processed and 
• Must be for the same hotel, dates, room type, and the number of guests as your original booking.
• Guarantee applies only to reservations made on the Wyndham website or central reservation number for Wyndham hotels in the United States, Canada, and EMEA. For the purpose of the Guarantee reservations made for PR do not qualify. The rates available under these terms and conditions cannot be combined with any other special or promotional offers or discounts.
• Only one claim can be submitted per person, per email address per calendar month; any claims submitted in excess of this limit will be deemed void and not considered. 
• Direct Link to Complete Wyndham Best Rate Guarantee Terms

• Submit Wyndham Best Rate Guarantee claim form online here.

There are several websites out there that offer hotel price comparisons. For the purpose of a hotel price comparison site to use for your Best Price Guarantee (BRG), you could use any websites out there to conduct your search. You just need to make sure your claim meets the BRG’s criteria set by the hotel’s program. 

It’s worth noting that, some hotel booking sites out there do offer discounts if you book through their mobile site version or mobile app. Therefore, it is important when you do your search for lower price hotel, you should browse your hotel’s price comparison site on both computer’s desktop and mobile platforms. 

Below are my favorite hotel’s price comparison websites I use to find hotel’s lower rates for Best Price Guarantee with the above-mentioned hotel’s programs. 

• Google Hotels
• TripAdvisor
• Kayak

One key component to successfully get your BRG claim approved is to make sure that the competing rate is publicly viewable by anyone without logging in. My favorite way of doing that is once I know which hotel’s booking site offers a lower rate, I simply launch a web browser using Private or Incognito mode and go to that booking site directly. This way I can make sure that I am not clicking the booking link through other sites and I am not logged in to any sites, so the competing site’s lower rate should be viewable by anyone.