Updates On The Recent 15,000 Wyndham Points With MasterPass Promotion That I Participated But Never Received The Points Until Today


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Updates On The Recent 15,000 Wyndham Points With MasterPass Promotion That I Participated But Never Received The Points Until Today

Wyndham ran the promotion that's now expired this summer:
My two stays happened on August 7 and August 12, 2018. I made sure both reservations were booked using MasterPass. I have received the normal points on each stay a few days after check-out, but the MasterPass bonus 15,000 points were never posted. I have participated in this type of promotion for a couple times now and each time I received the bonus points just a week or two after the qualified stays, automatically. 

Fast forward, I lost my patience of waiting for the 15,000 points to be posted so I called up Wyndham Rewards customer service number at 1-866-370-0728 to inquire about this on September 19. The agent submitted a request on behalf of me as she believed that I should have gotten the points by now and told me to wait 3 business days to hear back from them via email. I thanked her and then have been waiting for more than 3 business days now. I called up the same number this evening the 24th. I told the agent about the call I made last week and I had not received their response email. The agent saw the notes that I called on the 19th and said that was the proper process. He did the math and realized that I should hear back from them by now. He put me on hold and went to check with his supervisor for a few minutes. He came back and told me that his supervisor had manually given me the bonus points. I refreshed the page and sure enough 15,000 points were credited to my account. Yay! I asked him as to why the bonus points are not automatically posted this time, he just said that MasterPass program and Wyndham are not syncing up well. I doubt I would get a real answer from him, so I just thanked him and then hung up. The points appear in my account as:
  • 09/26/18 - MasterPass Promo Adj NV 2018 - 7,500
  • 09/26/18 - MasterPass Promo Adj NV 2018 - 7,500

The experience is inconvenient but I wasn't willing to let go of the 15,000 Wyndham bonus points that I can redeem a free night at other high-end worldwide Wyndham properties such as the ones below:
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Posted by: PL

Hello there! People call me PL and I am a points blogger. Obsessed with using points and miles to elevate travel experiences to explore the world. Enjoy finer things in life and good food. I have a day job, this points blog is mainly my hobby and my contribution back to the points community. If you enjoy reading this post, please help me share it! If you enjoy what you read here, please make sure you subscribe or follow this blog on social media so that you will be notified when there's a new blog's post. I thank you for reading this blog. Your support means a lot to me and it is what makes this blog's work worthwhile. If I can be of any help, you can contact me: thepointslife at gmail dot com

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